Chairs Up ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sales reporting service for bars and restaurants.

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Company name and industry
• Payment information (processed by Stripe)
• Account credentials

Business Data

When you connect integrations, we access:

• Transaction and sales data
• Customer information from your business platforms
• Product and inventory data
• Financial metrics and reports

Usage Data

We automatically collect information about how you interact with our platform, including pages viewed, features used, and time spent on the platform.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our analytics services
• Generate AI-powered insights and recommendations
• Process payments and manage your subscription
• Send important service updates and notifications
• Provide customer support
• Analyze platform usage to improve our services
• Comply with legal obligations

3. Third-Party Services

We use the following third-party services:

Stripe

We use Stripe to process payments. Your payment information is handled directly by Stripe and is subject to their Privacy Policy.

Analytics

We use analytics services to understand how users interact with our platform and improve our services. This data is anonymized and aggregated.

Data Integrations

When you connect integrations (Shopify, Stripe, QuickBooks, etc.), we access your data through their official APIs. We only request the minimum permissions necessary to provide our services.

AI and Machine Learning

We use artificial intelligence and machine learning models to analyze your business data and generate insights, predictions, and recommendations. Your data may be processed by third-party AI providers under strict data processing agreements. We do not use your business data to train general-purpose AI models. AI-generated insights are provided for informational purposes only and may not be accurate — always verify critical business decisions independently.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Business data is retained for the period necessary to generate historical analytics and insights. When you delete your account, we will delete or anonymize your data within 30 days, except where required by law. Your data is processed and stored in the United States (AWS us-east-1).

5. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (EEA Residents)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.